Alibet's Six Pillars of Data Protection
Here is how alibet ensures your personal information stays safe, protected, and used responsibly.
Advanced Encryption
All data transmitted between your device and alibet's servers is protected using 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
No Data Selling
Alibet will never sell, rent, or share your personal data with third parties for marketing purposes without your express prior consent.
Full Member Access Rights
You have the right to access, amend, or request the deletion of your personal data at any time. This process is straightforward and can be done through your account settings or by contacting our support team.
Secure & Trusted Servers
Your data is stored in premium data centres with multi-layered physical and cyber security controls. All database access is logged and continuously monitored.
Malaysia PDPA Compliance
Alibet operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring all our data processing practices adhere to applicable laws.
Notification Settings
You have full control over your communication preferences – including opting out of promotional emails, in-app notifications, or other marketing messages at any time.
1 Introduction
Welcome to the alibet Privacy Policy. This document explains in detail how alibet collects, uses, stores, and protects your personal information when you use our online gaming platform at alibet.onl. We understand that your trust is our most valuable asset, and we do not take this responsibility lightly.
This Privacy Policy applies to all users who register an account, browse the website, use the Alibet mobile app, or interact with our services in any way. By registering or using the Alibet platform, you expressly consent to the collection and processing of your personal data as described in this document.
We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. If you disagree with any part of this Privacy Policy, please discontinue use of our services and contact our support team for further assistance.
This Privacy Policy is to be read together with Alibet's Terms and Conditions and forms part of the service agreement between you and Alibet.
2 Personal Data We Collect
Alibet only collects data that is strictly necessary to provide you with the best service. The following are the categories of data we collect:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Identity verification (KYC) & account |
| Contact Information | Email address, phone number, address | Communication & customer support |
| Financial Information | Bank account number, e-wallet type | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser | Platform security & optimization |
| Usage Data | Game history, transaction logs | Service improvement & auditing |
| Cookie Data | Site preferences, login sessions | Enhanced user experience |
We may also collect information from legitimate third-party sources, such as identity verification providers or fraud prevention agencies, solely for verification and security purposes. All data obtained from these external sources is subject to this Privacy Policy in the same manner.
Alibet does not collect sensitive data such as medical information, religious beliefs, or political views unless required by law.
3 How We Use Your Data
Your personal data is used exclusively for the stated and legitimate purposes outlined below. The following are the primary ways we use the information collected:
- Service Provision: To register your account, process deposit and withdrawal transactions, and enable you to access all games and features on the alibet platform.
- Identity Verification (KYC): To comply with anti-money laundering legal requirements and to ensure all members meet the minimum age requirement of 18 years.
- Account Security: To detect and prevent unauthorised access, fraud, collusion, or any suspicious activity that could compromise the security of the platform and other members.
- Customer Support: To provide effective and accurate assistance when you reach our support team via live chat or email.
- Marketing Communications: To send bonus offers, promotional information, and platform updates — only to members who have consented to receive such communications.
- Platform Improvement: To analyse usage patterns on an aggregate (not individual) basis in order to improve the platform's design, performance, and usability.
- Legal Compliance: To fulfil reporting obligations to the relevant Malaysian authorities when required by law.
Alibet will not use your data for any other purposes not mentioned above without first obtaining your explicit consent. Any material new use of your data will be communicated to you via an in-platform notification or your registered email.
4 Data Sharing with Third Parties
Alibet firmly upholds the principle that your data belongs to you. We do not sell or rent your personal information to any third party for their own commercial purposes. However, there are limited situations where we may need to share your data:
- Trusted Service Providers: Payment providers, identity verification platforms, and cloud technology service providers that assist us in operating the platform. All parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined.
- Legal Authority: When required by Malaysian law or a valid court order, we will disclose the necessary data to the relevant authorities, such as Bank Negara Malaysia or the Royal Malaysia Police.
- Fraud Prevention: To recognized fraud prevention agencies and regulatory bodies for the purpose of detecting and preventing financial crime.
- Business Transfers: In the event of a merger, acquisition, or sale of alibet assets, user data may be transferred as part of the business assets. You will be notified in advance via email or a prominent notice on our website.
All of alibet's third-party partners are required to comply with data security standards as stringent as our own internal standards.
5 Data Security and Protection Measures
Alibet continuously invests in state-of-the-art security infrastructure to ensure your data is always protected. The security measures we implement include:
- 256-bit SSL Encryption: All data communications between your device and our servers are encrypted using the latest TLS/SSL protocols, making interception by unauthorised parties virtually impossible.
- Two-Factor Authentication (2FA): An additional security layer you can enable to protect your account from unauthorized access, even if your password is compromised.
- 24/7 Monitoring: Our security systems monitor all account activity around the clock to detect and respond to any threats immediately.
- Regular Security Audits: Alibet conducts regular internal and external security audits to ensure all our systems and security protocols are kept up to date and free from vulnerabilities.
- Strict Access Controls: Only authorized alibet staff who have undergone background checks may access user data, and strictly to the extent required to perform their duties.
- Secure Data Backup: Your data is automatically backed up to a secure, separate location to ensure service continuity in the event of any unexpected disruption.
While we take all reasonable measures to protect your data, no security system can be guaranteed 100% secure. In the event of a data breach affecting your personal information, we will notify you within the timeframe stipulated by applicable law.
6 Cookies and Tracking Technologies
Alibet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as they are essential for the platform to operate correctly.
- Performance Cookies: Collecting information about how you use our website — which pages are visited most, error messages received, and more. All such information is collected anonymously and used solely to improve platform performance.
- Functionality Cookies: Allowing the platform to remember your preferences such as language, region, and display settings to deliver a more personalized experience.
- Analytics Cookies: Helping us understand aggregate usage patterns for product and service improvement purposes.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may prevent you from fully using certain platform features. For more information on managing cookies in popular browsers, please refer to your browser's official documentation.
7 Your Personal Data Rights
As a valued alibet member, you have certain rights under Malaysia's PDPA regarding your personal data. We fully respect and facilitate the exercise of these rights:
Rights
You have the right to obtain a copy of the personal data we hold about you at any time. Requests can be made through your account settings or via customer support.
Right to Rectification
If the data we hold is inaccurate or incomplete, you have the right to request a correction promptly and we will update it in the shortest time possible.
Right to Erasure
You may request the deletion of your personal data, subject to our legal retention obligations. Closed accounts will be deleted once the mandatory retention period has expired.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without providing any reason. We will honour such requests immediately.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format and transfer it to another service provider of your choice.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, please contact our Privacy team at [email protected]. We will respond to your request within 14 business days. For complex cases, we may require up to 30 days and will notify you if this applies.
8 Data Retention Period
Alibet retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. The general principles we follow are:
- Active Account Data: For as long as your account remains active and there is an ongoing service requirement.
- KYC and Financial Data: Retained for a minimum of 6 years after account closure or the date of the last transaction, in accordance with Malaysia's anti-money laundering legal requirements.
- Security Logs: Retained for 12 months to assist in investigations should a security incident occur.
- Communication Data: Customer interaction records are retained for 3 years for reference and service quality purposes.
- Marketing Data: Deleted immediately upon withdrawal of your consent to receive marketing communications.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. We follow industry-standard data deletion procedures to ensure deleted data cannot be recovered.
9 Children's Privacy
Alibet is an online gaming platform restricted to individuals aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that information from our systems and close the account in question. If you believe a minor has registered an account at alibet, please contact us immediately at [email protected] so that we can take the appropriate action.
Alibet enforces strict age verification during the registration and KYC process to ensure no individual under 18 can access our platform.
10 Amendments to This Privacy Policy
Alibet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When we make material amendments, we will:
- Displaying a clear notice on the homepage of our website.
- Sending notification emails to all registered members via their registered email addresses.
- Updating the "Last Updated" date at the top of this document.
- Retaining previous versions of the Privacy Policy for your reference if needed.
Your continued use of the alibet platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
11 Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.
- Email: [email protected]
- Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform
- Response Time: Within 14 business days for standard requests; 3 business days for urgent security-related matters
If you are unsatisfied with how we handle your complaint, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or the relevant authority in your jurisdiction.
The alibet support team operates 24 hours a day, 7 days a week to ensure every inquiry receives proper attention in the shortest possible time.